Legal access and payment terms
Our Legal notice explains who may open an account, how identity and phone details are used, and what happens when you request an account change or payment correction. Eligibility depends on local law, so you should check the rules that apply to your location before proceeding.
-
1
Payment records may show DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity; these labels help us match a receipt with your account, but they do not change the terms governing access. We may ask you to confirm your phone number before account access and
-
2
may pause a request while account details are checked. If you are in Denpasar or elsewhere in Indonesia, use the Legal contact route shown in your account when a local rule or payment record needs clarification.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.